How can we help you today

Who we are

WFHA is an independent, not-for-profit, Registered Provider of housing. We provide homes in the London Borough of Waltham Forest. About 60% of our tenants live in sheltered or supported housing. Our sheltered housing gives older people the independence of their own flat, with the security of an alarm system and tenancy support from our staff. We provide a supported housing scheme for people with learning disabilities, as well as an award-winning scheme for people with autism. About 40% of our homes are suitable for single people or families.

Looking for a home?  

If you are looking for an ordinary home to rent for you or your family, we cannot help you directly. You should contact Waltham Forest Council instead. The Council’s phone number is 020 8496 3000.

However, if you are over-55 and would like to live in sheltered housing, you may be able to add your name to the WFHA waiting list.

WFHA are excited to announce the launch of the new tenant portal

WFHA are pleased to announce the launch of our new housing management software, which will make us more efficient and include our first-ever ‘tenant portal’.

The portal is a secure online platform, which is available 24/7 and is an easy and convenient way of helping you manage your tenancy.

The self-service portal allows you to:

  • Report a non-emergency repair
  • Check your rent account
  • Print a rent statement
  • Give us a compliment or make a complaint
  • Check and update some of the information held about you and your household
  • Engage with us in other ways

Our new housing management system replaces software that was over 20 years old and that was not web based. So, overall the change is designed to make our services more cost-effective, secure and digitally inclusive.

Please click below to find out more, how to create your tenant portal account and how to access once set up.

We are proud to announce

WFHA’s latest achievement is being awarded the Investors in People Gold standard accreditation for best practice approach to managing and developing our staff, of which we are very proud. It speaks not only to the way we invest in our staff but also to centrality of our REACH values: Respect, Empower, Ambition, Care, Honesty.

The IIP report says:

WFHA is a small organisation that has a big impact on its tenants and people love working for it because of its inclusive and caring culture…People are strongly motivated to reflect WFHA’s values because they are very much aligned to their personal values.’

Our WFHA staff team are committed to our tenants and to our continuous improvement.

Together we can

Latest news, newsletters and bulletins

WF TSM Newsletter June 2024 Web Email

WF TSM Newsletter June 2024 Web Email Read more

WFHA – TSM Acuity Report 2023 – Web & Email version

WFHA – TSM Acuity Report 2023 – Web & Email version Read more

Tackling Damp, Mould & Condensation leaflet

Tackling Damp, Mould & Condensation leaflet Read more

Data Protection

Our data protection information

We have always taken care to keep your personal information
confidential. You can read our Privacy Notice Statement here.

Contact the ICO

For information about data protection and the law, visit the ICO website.