Our main office is located off Hoe Street, near Walthamstow Central tube station. It is also our registered address:

Waltham Forest Housing Association
Energy Centre
31 Church Hill
London E17 3RU

WFHA are an independent provider of social housing.  If you are a tenant of the London Borough of Waltham Forest (the Council), or need to speak to them about anything, e.g. council tax, environmental services etc.  You should contact Waltham Forest Council instead. The Council’s phone number is 020 8496 3000.


Phone: 020 8524 6987


For general enquiries, please email:

To report a repair, please email:

To make a complaint, please email:

We understand that on occasion, you may want to talk to us about a confidential or a sensitive issue.

If you do not want to send an email, you can either telephone a member of staff and talk to them privately, or, you can send a letter to a member of staff, marking the envelope strictly private and confidential.

Visiting Head Office

Our offices are not open to the public, therefore if you would like to see a member of the team, please contact us and we will make you an appointment.

Call us on 020 8524 6987 or email at

Our normal weekday office hours are Monday to Friday 9am to 5pm.

Our offices will be closed for the holidays from 12.30pm on Friday 22 December 2023. We will reopen as normal at 9am on Tuesday 2 January 2024.

If you need an emergency repair during this time, please see our emergency repairs outside of office hours information lower down on this page.


WFHA have upgraded our telephone system and the way we answer your phone calls has changed.

The new phone system will be more efficient for you and us. You now have the option to get through to the department you want to speak to. By taking you directly to the right person, we aim to give you the assistance you need much more quickly. You should still phone us on 020 8524 6987, and select press an option as follows:

  • Option 1 – Repairs, Asset Management and Development
  • Option 2 – Housing Management
  • Option 4 – Governance
  • Option 0 – All other enquiries

We welcome your feedback about these changes.


Please only use these numbers for genuine emergencies. Some examples of genuine emergencies are listed here.

Out of hours emergency repairs and make safe service

Our out of hours emergency service will sort out problems that affect your immediate health and safety or the structure of the building.

Non Gas Emergency

If you have a non-gas emergency outside our normal office hours, call our emergency contractors on telephone number 020 8524 2822. They will visit to make the situation safe. But they may need to complete the repair on another day.

Our non-gas emergency service can deal with items such as:

  • Electrical fittings in contact with water
  • Sewage overflowing indoors
  • Burst storage tanks, cylinders or pipes
  • A leak you cannot contain
  • Failure of all lights or all power (but first check the fuse board for tripped circuits and that you have credit on your meter)
  • Failure of electric heating systems in severe weather and where you have no alternative.

Gas Emergency

If your gas heating systems fails in severe weather and you have no alternative, you should call Swale Heating on telephone number 01795 503 365.

If you smell gas or fumes, call Cadent immediately on 0800 111 999

For all other repairs, please call us on the next available working day.

WFHA sheltered tenants can should call the appropriate telephone numbers above, or report, their emergency repair by using their community alarm system.