We will complete repairs within the following timescales.
These repairs are not an urgent priority.
Routine repairs might include:
- minor repairs to internal walls, doors, skirting boards and so on
- routine repairs to gutters, roofs and outside walls
- minor kitchen and bathroom repairs
- minor floor repairs
- minor repairs to fences, paths and garden gates, and
- minor work to exterior brickwork or rendering.
These repairs may seriously affect how you use your home or its facilities.
Urgent repairs might include:
- minor plumbing leaks
- faulty door entry systems
- a faulty shared TV aerial
- damaged stairs and handrails
- floor damage that puts people’s health and safety at risk
- a severe roof leak, or
- partial loss of electricity (not caused by one of your appliances tripping the power supply.
Please note: To be a genuine emergency, the problem must either put people’s health and safety at serious risk, or threaten to cause major damage to the property.
Emergency repairs might include:
- a burst pipe
- total loss of electricity (not caused by one of your appliances tripping out the power supply)
- a blocked drain
- a blocked toilet (if you only have one and you have tried to clear the blockage)
- flooding to your home
- security problems with external doors or windows
- heating or hot water appliances breaking down (the contractor will offer you temporary heating if the repair can’t be completed straight away)
- where there is damage to the structure of the property, or
- where there is fire damage.