We want you to enjoy living in your home, so we are committed to providing a repairs service you can rely on.

The easiest way to report a non-emergency repair is by:

  • calling the office on 020 8524 6987, or
  • sending an email to

However, if your repair is a gas repair, please call Swale Heating on 01795 503365.

Emergency repairs outside office hours

Our normal repairs service operates on weekdays from 9am-5pm. If your repair is a genuine emergency that can’t wait till normal hours, you will need to report it as an out-of-hours emergency.

  • For non-gas emergency repairs, call 020 8524 2822.
  • For gas emergencies, call 01795 503365.

But if there is a gas leak, call National Grid’s emergency gas line on 0800 111 999.

Please note: To be a genuine emergency, the problem must either put people’s health and safety at serious risk, or threaten to cause major damage to the property. The contractor is asked to ‘make safe’ and will return to complete the job on another day.

There is a list of examples of what counts as an emergency here.

If our contractor attends and it is not a genuine emergency, we will pass on the cost of the repair to you.

Access to your property

Our contractors need access to your property for repairs and safety checks. Please make sure you are in on the day and for the whole time of your appointment. You can also help by clearing the area around the repair.