Report Repairs

This section details how to report your repair.

Call – 0208 524 6987
Email –
Text – 07967 352980
Call to our office in person

Or use the form at the bottom of this page, you can even upload a photograph of the repair.

For gas safety repairs:-
Purdy Contracts Ltd – 01992 703410

For cleaning and gardening queries:-
Pinnacle PSG – 0330 332 0845

When will my repair be completed?

Depending on the type of repair the following timescales will apply:
Emergency repairs – 1 day
Urgent repairs – 7 days
Routine repairs – 28 days

If WFHA is not your landlord please check with your Sheltered Housing Officer, your communal notice board or your landlord’s website.

Our repairs service operates from 9am Monday to 5pm Friday – we do not carry out repairs in the evenings or weekends.

If you have an emergency when our office is closed, for advice please call:-
Pinnacle PSG – 020 8524 2822
Purdy Contracts Ltd – 01992 703 412 (Central Heating)

If they need to attend they will make safe the situation and you must contact us immediately once our office re-opens so we can attend to carry out the repair.

Report a Repair Form

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