We are responsible for the structure of the property, communal areas and the fixtures and fittings we supplied.
You are responsible for any items you bring into the property, including all white goods (fridges, cookers etc), your garden and all interior decorations.
Please be aware that our repairs service doesn’t cover any damage caused by your, your family or visitors to your home.
There are also some repairs that we don’t repair. We will tell you about this when you get in touch with us. For example, if your sink is blocked, we will only send out a contractor if you have first tried to unblock it yourself. If the contractor tells us the blockage was caused by you (for example, food waste, fat or hair), we will pass on the cost of the repair to you.
The chart below gives you more details about who repairs what.
| We have you covered on repairing: | In return, we ask you to look after: |
|---|---|
 Foundations and external walls |
Door bells, door knockers and security chains |
| Pipework into and out of the property |
Gardens including trees |
| Kitchen units and worktops |
Bleeding radiators |
| Extractor fan repair and replacement |
Changing light bulbs, fluorescent tubes and starters |
| Central heating system |
Showerhead cleaning and descaling |
| Communal internal and external redecorations |
Electric showers/mixer taps/shower heads if installed by you |
| Asbestos testing and removal |
Extractor fan, trickle air vent and air vent cleaning |
| Communal lights |
Fixing or replacing plugs and chains to basins and baths |
| Keeping WCs, sinks, baths and gullies free from blockages |
|
| Gaining entry due to lost keys |
|
| Replacement of lost keys or door entry fobs (there will be a charge for any we replace for you) |
|
| Replacing batteries for smoke alarms |
|
| Installing appliances correctly |
|
| Draught excluder |
|
| Toilet seat replacement |
